Ответ от iStock

Айсток подумал-подумал и таки написал мне ответ на мое письмо :)

Hi Elena,

I apologize for the delay in my response. We are currently experiencing higher than normal contact volumes and appreciate your patience.

Please know that we have since allocated additional staff to managing iStock's partner program royalties, and reviewing our systems and processes so that we may avoid this going forward.

I sincerely apologize for the inconvenience this has caused. Please let me know if you have additional questions.